Refund & Cancellation Policy

SPOON RIVER TOOL AND PARTY RENTALS
Refund & Cancellation Policy
Lake Dreams Enterprises LLC

Doing Business As Spoon River Tool and Party Rentals

Refund & Cancellation Policy

At Spoon River Tool and Party Rentals, we understand that plans change. Our goal is to be fair to our customers while ensuring equipment remains available for others.

Standard Tool Rentals

 Reservations may be canceled 24 hours or more before the scheduled rental period
without penalty.
 Cancellations made less than 24 hours before the scheduled rental may be subject to a
cancellation fee.
 Once equipment has been picked up or delivered, rental charges begin and are generally
non-refundable.

Party Equipment Rentals

Because party equipment is often reserved for specific dates, cancellations may affect our ability to rent the equipment to another customer.

 Cancellations 7 days or more before the event receive a full refund of amounts paid, less any non-refundable booking fee if applicable.
 Cancellations within 7 days may result in forfeiture of some or all prepaid rental charges, depending on the circumstances.
 If severe weather makes outdoor use unsafe, please contact us as soon as possible. We will work with you in good faith to reschedule when practical. Early Returns Returning equipment early does not automatically entitle the customer to a refund unless approved by Spoon River Tool and Party Rentals.

Equipment Problems

If rented equipment experiences a mechanical issue that is not caused by misuse, please stop using it immediately and contact us. We will make reasonable efforts to repair, replace, or adjust charges when appropriate.

SPOON RIVER TOOL AND PARTY RENTALS
Delivery & Pickup Policy
Lake Dreams Enterprises LLC
Doing Business As Spoon River Tool and Party Rentals

Delivery Service
Delivery is available within our service area for an additional fee.
Delivery charges are based on distance, equipment size, labor requirements, and scheduling.

Customer Responsibilities
The customer agrees to:

 Provide safe and reasonable access.
 Ensure someone at least 18 years old is available to accept delivery unless other
arrangements have been made.
 Verify the equipment upon delivery.
 Notify us immediately of any concerns.
Pickup

Equipment must be ready for pickup at the scheduled time.
Customers are responsible for:

 Disconnecting equipment where appropriate.
 Cleaning excessive dirt or debris.
 Gathering all accessories and attachments.

Additional labor charges may apply if equipment is not accessible or ready when our driver arrives.

Missed Deliveries or Pickups

If no one is available or access cannot be obtained, additional trip charges may apply.

Customer Pickup

Customers picking up equipment must ensure they have a vehicle capable of safely transporting the rented equipment.
Spoon River Tool and Party Rentals reserves the right to refuse loading if we reasonably believe transportation is unsafe.

SPOON RIVER TOOL AND PARTY
RENTALS
Privacy Policy
Lake Dreams Enterprises LLC
Doing Business As Spoon River Tool and Party Rentals

Privacy Policy

Spoon River Tool and Party Rentals respects your privacy. We collect only the information reasonably necessary to process rentals, communicate with customers, verify identity when appropriate, and operate our business. Information may include:

 Name
 Address
 Telephone number
 Email address
 Driver’s license information (when applicable)
 Payment information
 Rental history

We do not sell or rent customer information to third parties. Information may be shared only when necessary to:

 Process payments
 Comply with legal requirements
 Prevent fraud
 Enforce rental agreements
 Protect our legal rights

We use reasonable administrative and technical safeguards to protect customer information. However, no method of electronic storage or transmission is completely secure. By using our website or renting equipment from us, you acknowledge this Privacy Policy. If you have questions regarding this policy, please contact Spoon River Tool and Party Rentals.